Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
What is the warranty period for Rotary watches?
All Rotary watches come with a standard two-year international warranty from the date of purchase, covering manufacturing defects and movement issues.
Do you offer free shipping on international orders?
Yes, we provide complimentary standard shipping on all orders over $150. For orders below this amount, a flat shipping fee is calculated at checkout based on your location.
How should I care for my leather strap?
To preserve the life of your leather strap, avoid contact with water, perfumes, or oily substances. We recommend cleaning it gently with a dry soft cloth and keeping it away from prolonged direct sunlight.
What is your return policy?
We offer a 30-day return policy for all unworn timepieces in their original packaging. Please ensure the protective films are intact to qualify for a full refund.
Are Rotary watches water-resistant?
Most of our watches are built to the 'Dolphin Standard,' meaning they are water-resistant and suitable for all-day use, including swimming and shallow diving. Check the specific ATM rating on your watch case back.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.